Home · Open Roles · Senior Product Manager, Customer Experience
Charlotte, NC · Denver, CO · Seattle, WA (Hybrid)
Full-time
Posted July 1, 2026
A Senior Product Manager to drive development and growth of a membership platform and financial marketplaces. You'll define and execute product strategy, own the roadmap, and work across engineering, design, marketing, and support to ship products that meet customer needs and drive business success. (No visa sponsorship for this role.)
What you’ll own
Develop and articulate a clear product strategy aligned to company goals, informed by market trends and customer needs
Create and maintain a detailed product roadmap, prioritizing features by customer feedback, data, and business impact
Collaborate across engineering, design, marketing, and support to drive successful product development and launch
Champion a user-centered approach — user research, usability testing, and customer feedback
Define and track KPIs; use data and analytics to make decisions and continuously improve performance
Oversee the full product lifecycle from ideation to launch and post-launch iteration
Assess and manage product risk including compliance, security, and regulatory requirements
Lead and mentor a team of product managers
What we’re looking for
Bachelor's in business, computer science, or related field; MBA or advanced degree a plus
5–7+ years of product management experience, preferably in financial services or lending
Strong understanding of online lending products (mortgages, personal loans, credit cards)
Experience delivering features with broad, cross-functional technical teams
Strong leadership, prioritization, and communication skills; able to turn ambiguity into requirements
Analytical mindset with strong problem-solving and strategic thinking
$150,000–$170,000 base + annual bonus + benefits Apply by Email →
This is an active, retained search led by ETHOSLINK. Applications go directly to our team and every conversation is confidential.
